Articles
Requesting a Login to the Customer Portal
Email customer_success@boldgroup.com with the following information:
Your company name
Employee name [first and last]
Employee title
Employee email
Employee telephone number (at least one of the following):
Office te...
Logging into the Customer Portal / Resetting Your Password
Log in
Visit https://support.boldgroup.com
Enter your Username and Password
Home Page
The Home Page allows you to:
Submit a case
View your cases and status via “MY CASES” tab
View Bold Group S...
Submitting a Case on the Customer Portal
To submit a case, navigate to the Home tab and follow the steps below in the form:
Visit https://support.boldgroup.com
Impact : Select from dropdown menu.
Version : Type in the version of software for this case. Enter N/A if not...
Product Request Development Lifecycle
Bold Group’s development team reviews all incoming product requests, whether they are reported software bugs or product enhancement suggestions. Each request is evaluated to determine its validity and feasibility within our development fram...