Articles
Your SedonaOffice Guide: Start Here
We've put together the below outline to guide you on your knowledge journey. For a complete list of all the SedonaOffice content, reference our SedonaOffice Knowledge Base .
We recommend you start with watching the SedonaOffice User Overvi...
Accounts Receivable Contacts & Escalation Guide
We are committed to making your billing and payments experience clear and easy to manage. This guide outlines who to contact for AR inquiries, when to escalate, and how to make payments.
When to Reach Out
Please contact AR if you need as...
SedonaOffice User Overview
CLICK HERE TO VIEW IN FULL-SCREEN ...
SedonaOffice 101 Overview
SedonaOffice 101 provides general application navigation information. This section is particularly helpful for new Users to the SedonaOffice application. SedonaOffice 101 should be considered required reading for all new Users to SedonaOffice.
O...
SedonaOffice Minimum Hardware & Software Requirements
Below are the minimum SedonaOffice (and add-on modules) hardware & software requirements.
Use the links to jump to a certain section.
SedonaOffice
SedonaOffice SQL Server
SedonaWeb System
SedonaDocs
...
Sedona Portal Account Reset / Unlock
Here is a micro-lesson that can be shared with customer users to help them reset their password or unlock their account on the Sedona Portal.
To share:
Click on the full-screen link below
Copy the URL
Send it to the customer ...
New Server Access Guide (SedonaOffice - Hosted)
The server is accessible from any browser with up-to-date HTML5 support Google Chrome, Microsoft Edge, Mozilla Firefox, Safari, etc. You’ll be brought to a login screen identical to the image below. The Domain in the top field should always...
Submitting a case on the Customer Portal
To submit a case for an issue you may be experiencing, please follow the instructions found here.
...
General Documents – How to Add a Document
If your Company has purchased SedonaDocs, you will have access to General Documents.
This feature is also Permission based.
SedonaSetup
Select the User Group you want to allow access to General Documents.
Select “General Do...
Technical Support Escalation Guide
Our goal is to resolve your issues quickly and transparently. This article provides clear instructions on how to initiate requests, who to contact if you feel an issue is not progressing, and when escalation is appropriate. The article covers techni...
How to Make a Payment by Check or Wire Transfer - SedonaOffice
We appreciate your business and are committed to making your payment experience as smooth as possible. To help you get started, below are simple step-by-step instructions on how to make a payment via check or wire transfer.
Paying ...