If you receive an error importing a job from WeSuite with no obvious cause, verify these items:
- Confirm the job type listed on the quote in WeSuite exists and is active in the SedonaOffice setup tables.
- Confirm the system type listed on the quote in WeSuite exists and is active in the SedonaOffice setup tables.
- If the job is for an existing customer - check that the customer exists and is active in SedonaOffice.
- If the job is for an existing customer - check that the customer site exists and is active in SedonaOffice.
- If the error indicates items on the quote cannot be imported -
- Check the mapping in WeSuite to ensure all of the items and parts are properly mapped.
- Remove and re-add the parts/items to the WeSuite quote and then attempt to import. In WeSuite users can type over part/item names if they select the wrong one. When this happens the english looks correct to us, but the system is still reading the ID from the old part/item that was typed over, which may be invalid.