Service ticket - Billed in error to the next cycle

This article will cover the Close Ticket after Adding to Cycle button on a service ticket and how to fix an invoice generated in error from selecting this option.

Overview

• The Close Ticket after adding to the Cycle is a permission that lives in SedonaSetup under Usergroups. It can be disabled per user by unchecking.
• Once this option is selected it cannot be undone.
• If this option was selected in error you can follow the steps below.

Steps:

1. Locate the Next cycle date for that customer.
2. Navigate into the customer’s account and create the cycle invoice now. Create Cycle Invoice Now | SedonaOffice Knowledge Base (knowledgeowl.com)
3. Once the cycle is created, create a credit memo in that customer for the new cycle invoice. Credit Memo | SedonaOffice Knowledge Base (knowledgeowl.com)
4. Reset the Next Cycle date, back to the original date before you ran the cycle, in the customer's account. Change Next Cycle Date | SedonaOffice Knowledge Base (knowledgeowl.com)
5. Remake the service ticket and invoice, or create a misc invoice for the ticket.