Consumers can dispute an EFT charge for one of the following reasons:
- Unauthorized purchases arising from fraud
- Billing errors
- Quality issues with goods or service
Each day Visa, MasterCard, and Discover issuers submit a disputes file to Forte containing new and updated disputes from their cardholders. SedonaOffice captures the disputes pertaining to each merchant ID number and enable the user to review the status of the dispute. You can view disputes within Accounts Receivable-EFT Processing by clicking the Disputes button in the Tools section.
You can view disputes within SedonaOffice, but you must act on the items directly with Forte outside of SedonaOffice.
Clicking the Sync button in the upper right-hand corner of the form brings in the latest information received from Forte on disputes for the merchant id displayed.
When a dispute is received by Forte, it immediately goes into a Documents Needed status. Double-clicking on the dispute enables it to be opened to view the latest details on the dispute.
The Documents tab shows you a list of documents that have been attached to the dispute.
SedonaOffice does not have the ability to open these documents for review, but you can upload new documents by clicking the Upload button.
You can upload a document under 10MB in size in one of the following file formats:
- .jpeg
- .png
- .tiff
- .txt
- .bmp
