Issue:
When you navigate to your SedonaAPI, Sedona-X, SedonaWeb2.0 URL, the site will not load and returns an error starting the application.
This also will prevent your technicians from logging into Sedona-X.
Resolution:
Your SedonaAPI, Sedona-X, and SedonaWeb2.0 URLs should be reachable at all times, both internally and externally to your server and office network. It is designed to be public-facing as it will allow communication to your Sedona Databases via API calls, which is required for Technicians in the field using Sedona-X mobile and customers to interact with their accounts such as to pay bills.
If the site is ever not reachable, confirm the issue is specific to the network or machine you are on and if replicable elsewhere, reach out to your IT or whomever administrates your Web Server (IIS).
Error occurred while starting the application
The error message is listing that something prevented the site application pool from starting. This could be from a number of things, it is best to have your Web Server Administrator or IT check the following:
- Your web server IIS Services are started
- The application pool for your site is started in IIS
- Microsoft . NET 4.8.0x + ASP .NET 2.1.3 Core Hosting + Redis 3.2.100 are still installed and functional
- No recent changes to user or web folder permissions
- No recent failed Windows updates or patching
If everything looks normal on the server but the site still will not load you may want to consider having your IT/MSP team restore the web server to a previous date when the site was working and review the Windows logs for any specific.
