Managing Technician Appointments

If an appointment needs to be deleted, there are two methods available to accomplish this.  Depending if you are currently working within the Schedule Board or within a Ticket, the process is different and may have fewer or more steps involved.  Bas...

A “Firm Appointment” is one that must be completed on the scheduled date and time and should not be changed.  Once an appointment has been marked as “Firm”, it may not be moved or modified within the Schedule Board unless the User removes the “Firm”...

After Technician Appointments have been created, there are three functions that may be used to manage these appointments. Click on the links below for more information and instructions. Firm Appointments Reschedule a Technician Appointment ...

If an appointment needs to be re-scheduled, there are a few methods available to accomplish this.  Depending if you are currently working within the Schedule Board or within a Ticket, the process is different and may have fewer or more steps involve...