Forte

Contact Forte to receive a Dex Account invite and access to the Forte Test environment. Forte Contact Info: By Email:  integration@forte.net   or  customerservice@forte.net   By Phone: 866-290-5400 x 766 Request a Dex...

Problem: An error is received when processing an EFT transaction with Forte and the transaction status is Rejected.  Solution: When a transaction is submitted for processing, Forte immediately returns one of the following responses.  Transactions...

The following steps will allow you to submit a request to Forte, to have payments reversed. This link will take you to the correct form when requesting payment reversals. https://hardwareorderform.formstack.com/forms/mass_reversal_request F...

When a customer processes customer payments and the payment(s) gets rejected, the transaction will have a Response code attached to the record. The Response code explains the reason for the rejection. There are two places where those codes can be tr...

The following steps will allow you to submit a request to Forte, to increase the reversal amount authorization. Example – A customer wants to reverse the payments for 10 accounts that total $5,000. The Forte account is only authorized to reverse $1,...

Forte's Account Updater service enables merchants to prevent service interruptions to their recurring transactions by automatically updating cardholder account information for Visa, MasterCard, or Discover credit cards that may have been replaced or...

A customer may have payments getting rejected because they seem like duplicates. Customer may believe Sedona is causing this to happen, below is why it happens and how to resolve. A customer has a setting set up on their Forte account cal...

When interacting with data from Forte, several of their fields map directly to our fields in Sedona Office. Below is a list of Forte Fields and Sedona’s corresponding Field name(s) Forte Merchant ID = Sedona Merchant_ID Forte Loca...

There are a handful of data issues that can cause errors or stop payments from being processed. Customer Token was imported into the ACH_Direct_Token - The payment token from Forte is the proper field. PCI non – compliant. – In th...