If a customer has one or more credit cards or bank accounts on file, you may enter an EFT payment from the customer record. There are two methods of how to begin the entry of the EFT for an invoice; these are described as options A and B below.
Option A
Open the Customer record, and in the Active pane under the Open Invoices area, highlight the invoice for which you want to enter the EFT payment, right-click and select the Make EFT Payment option.
Option B
Open the Customer record, and in the Active pane under the Open Invoices area, double-click on the invoice for which you want to enter the EFT payment.
Once the invoice opens, click the EFT button located at the lower right of the invoice form.
1. The New Transaction form opens.
- (A) From the drop-down list, select either a bank account or credit card to be used for the transaction.
- (B) The Description field defaults to "Invoice" followed by the invoice number the customer is paying. This information appears on the customer's bank or credit card statement. You can change the description if desired.
- (C) The Process date defaults to today’s date. If the customer is post-dating this transaction, you can enter a future date into this field.
Note: If the customer wants to pay more than one invoice, select the checkbox to the left of each invoice to be paid. You may want to modify the description field to indicate multiple invoices are being paid.
You can select either the Submit Now or Save button.
- (D) When clicking the Submit Now button, this transaction is automatically sent to Forte for funding. If this is a credit card transaction and the customer has available funds on their line of credit to cover this payment, the transaction is saved to the Approved tab of the EFT Processing grid. Otherwise, the transaction is declined and saved to the Rejected tab.
- (E) Clicking the Save button adds this transaction to the Ready tab of the EFT Processing grid to be submitted later.
Note: The amount field cannot be modified. If the customer wants to make a partial payment for an invoice, you need to set up the EFT as unapplied cash. Please refer to this the article Enter an EFT Transaction for Unapplied Cash for more information.
