Login & Account Transition
Do all SedonaWeb 1 subscribers transition over, and what steps must they take to log in?
Yes, all SedonaWeb 1 subscribers will transition to SedonaWeb 2.0. However, they must follow these steps to access their account:
Subscribers do not need to create a new account. Instead, they have two login options when first attempting to access SedonaWeb 2.0 portal:
Option 1: Primary Login Method
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Enter their email address as the username from SedonaWeb 1.0.
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Use the existing password from SedonaWeb 1.0. They will be prompted to create a new password.
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Once updated, they will be directed to their account to access all previous information.
Option 2: Alternative Login Method (If Option 1 Fails)
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Click "Forgot Password."
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On the Forgot Password screen, select "Attempt resetting your password using your original username."
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Fill in the required information.
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An email will be sent with instructions to reset their password.
If users experience any issues, contact our support for further assistance.
Customer & Website Updates
Am I responsible for notifying customers of the change?
Yes, you must notify customers about the transition. Here are some ideas of key areas you may need to update:
- Invoices
- Website
- Statements
- Custom SedonaSync events
We can provide sample switch letter templates that you can personalize and send to customers. Here's an example.
Will we need to update our website if we have the old web portal?
Yes, you will need to update your website with the new SedonaWeb 2.0 portal link.
This means that you will need to go to your web developer to ensure updates are made and redirects as necessary.
Hosting & Compatibility
Can Bold host SedonaWeb 2.0 if we have an on-prem installation of SedonaOffice?
No, if your SedonaOffice installation is on-premises, you must review the on-prem install requirements for SedonaWeb 2.0. Alternatively, contact your sales representative about migrating to Bold's cloud environment.
Will SedonaWeb 2.0 work if I use SedonaAPI 1.0?
No, you must migrate to SedonaAPI 2.0. SedonaWeb 2.0 was built on the SedonaAPI 2.0 admin platform and is not compatible with older versions.
Billing & Compliance
Will Bold stop billing us for SedonaWeb once SedonaWeb 2.0 is activated?
Yes, once the migration is complete, SedonaWeb 1 support and maintenance fees will stop, and SedonaWeb 2.0 billing will begin.
However, if you have SedonaOffice on-premises and we are hosting SedonaWeb 1, your hosting fees will continue until SedonaWeb 1 is fully deactivated in our hosted environment.
Is there a fee to move to SedonaWeb 2.0?
Yes, SedonaWeb 2.0 is a separate application running on a new modernization environment, and additional costs apply. Contact your sales representative for pricing details.
Were notifications sent out regarding PCI compliance for SedonaWeb 1?
Yes, PCI compliance notifications were sent. You can review the details here.
Version Identification
How do we know which version of SedonaWeb we are on?
To check your current version:
- Navigate to the bottom right of your customer-facing portal.
- If it states © 2025 - SedonaCloud - X.X.X, you are on SedonaWeb 2.0.
If you are unable to locate this information, send us a link to your portal, and we can verify it for you.
