Refunds

Refunds may be processed for both customer credit cards and bank accounts directly within SedonaOffice.  All refunds originate from a credit memo created on a customer’s account.  If the original payment received was applied to an invoice or is curr...

When a customer’s payment that was applied to a specific invoice must be refunded to a credit card or bank account, there are several steps that must be completed to be able to make the refund. The payment must first be removed from the invoice by...

If a customer has unapplied cash on their account, you are able to refund all or a portion of the amount to a credit card or bank account on file for the customer.  There are few steps that must be completed to be able to make the refund. Move the...

If a customer has advance deposit on their account, you are able to refund all or a portion of the amount to a credit card or bank account on file for the customer.  There are few steps that must be completed to be able to make the refund. Move th...

How to Set up the EFT Returned Payment Invoice Item for Previously Funded Transactions (formerly Z-Transaction) When an EFT Payment is returned as Previously Funded a negative payment batch is created to reverse the payment and unapply the paymen...