Articles
SedonaSchedule Overview and Topics
The Service Module was completely re-written several years ago; and runs as a separate application under the name of SedonaSchedule. For our staff to be able to support the older version of the Service application as well as the new SedonaSchedule,...
SedonaSchedule Guide
To find the complete guide on SedonaSchedule, click here. ...
Sedona Schedule Appointment Colors
In the Sedona Scheduler under the “View” Tab select either “Day”, “Week”, or “Month” view.
The Appointments will vary in color depending on the status of the Tech(s) for that ticket.
Sedona Schedule
Blue: Tech D...
How to Add Techs to the Service Scheduler
Issue:
We’ve added new technicians to SedonaOffice but we cannot see them to select them for Service Tickets.
Resolution:
To add technicians to the Schedule Views in SedonaOffice’s Service Module:
Open the Service Module...
Not Seeing the New Version of Service Scheduler
Issue:
Customer in seeing the service ticket queue menu selection but it does not open the current Sedona Scheduler application.
Resolution:
This will happen if the User is assigned to a User Group that ...