Designed Functionality

There are function buttons and menu tabs located above the Ribbon within SedonaSchedule.  Each of these are described below.   SedonaSchedule Icon – Clicking on the SedonaSchedule icon will open a menu with two options; New Service Ticket and Exi...

The Calendar/Detail Viewer is a multi-purpose tool and contains two main elements; the Calendar and the Detail Viewer.  Below,  the  designed functionalities will be listed. The Calendar Select the date, date range or non-consecutive dates t...

This section will describe the major components which make up SedonaSchedule along with information on how to navigate within this application. When first accessing this module from the main SedonaOffice application by selecting the Service option...

The Display Area of SedonaSchedule displays different views or forms depending on which option was clicked on the Ribbon.  The two most frequently options displayed are: When clicking on the View Menu Tab, the Schedule Board is displayed. Wh...

The Schedule Board is used to create and manage Technician Appointments.  Ticket, Job and Miscellaneous appointments that have been created appear on the Schedule Board.   New Ticket A new ticket may be created and scheduled from the Schedule ...

To be able to understand the concepts and instructions provided for SedonaSchedule, It is important to understand the terminology used throughout the topical help pages.  When contacting the SedonaOffice Support Team, it is important to use the cor...

The Ticket is comprised of a Ribbon at the top of the form and an informational/data entry section below.  As buttons on the Ribbon are clicked, the form will be displayed for the option button selected.  There are some buttons when clicked, will di...

The Ticket Queue is one of most accessed features within SedonaSchedule.  The Ticket Queue is designed to be a central point of access for all employees involved in Ticket Processing; from Ticket creation through to Invoicing and Closing of Tickets....