Credit Memo Overview
This section will discuss creating manual Credit Memos, crediting off an entire invoice, crediting off the balance of a partially paid invoice, and applying a credit memo. If your company has activated the Credit Request Processing feature (Sedon...
How to Reverse Credit Memo Applied to Wrong Item or GL Account
This document will go over how to fix a credit memo that has been applied to an invoice and the wrong GL account or item code was used. The steps are done in SedonaOffice version 6.2.0.16.
Overview
The steps below assume the user has the ...
Reverse Applied Credit on Invoice
Issue:
When a customer tries to use the un-Apply button on the invoice in the Payment History screen, it will not remove the credit.
Resolution:
If the applied credit amount cannot be removed using the un-Apply button on the invoi...