Articles
Close a Ticket-Billable
When Invoicing a Ticket, the user has the option of creating the invoice and closing the ticket once the invoice has posted. If the user opts not to close the ticket after invoicing, then it will have to be closed manually. Before Closing any tick...
Close a Ticket-Non Billable
Before Closing a non-billable ticket, the user should review several items for accuracy prior to closing. Your company may want to create a "cheat sheet" to use until you are comfortable with the process of reviewing ticket that need to be closed. ...
Print a Ticket
Both Service and Inspection Tickets may be printed one at a time directly from the Ticket. While viewing a Ticket, click on the wrench icon at the upper left of the Ticket, then click on the Print option. The Service Ticket Preferences form wi...