Dispatch a Technician Appointment

Technician appointments may be dispatched from the Schedule Board or from the Appointments and Labor form of the Ticket.  Each method will be described in this topic section.  Follow the topic links at the bottom of this page for step-by-step instru...

The Clock-Out/Clock-In feature facilitates managing down-time for Technicians and Installers.  The time span allotted for the Ticket or Job remains constant with the transitions from clocked-out to clocked-in, ensuring that a scheduler always knows ...

If you are already working in the Ticket to be Dispatched, and your Technicians call-in, email or text the office as they are arriving and departing from appointments throughout the day.  An office staff member will mark the dispatch times as the in...

This Dispatching method is used If your Technicians call-in, email or text the office as they are arriving and departing from appointments throughout the day.  An office staff member will mark the dispatch times as the information is received from t...

This Dispatching method is used when arrival and departure times are not provided on a real-time basis. To enter Dispatch Times, a Resolution Code and Notes for the Appointment, from the Schedule Board, open the Ticket and click the Appointments and...

This Dispatching method is used when arrival and departure times are not provided on a real-time basis. To enter Dispatch Times, a Resolution Code and Notes for the Appointment, from the Schedule Board, click once on the Ticket Appointment, then in ...