New Articles

  1. Submitting a Case on the Customer Portal

    To submit a case, navigate to the Home tab and follow the steps below in the form: Visit  https://support.boldgroup.com Impact : Select from dropdown menu. Version : Type in the version of software for this case. Enter N/A if not...
  2. Requesting a Login to the Customer Portal

    Email customer_success@boldgroup.com with the following information: Your company name Employee name [first and last] Employee title Employee email Employee telephone number (at least one of the following): Office te...
  3. Logging into the Customer Portal / Resetting Your Password

    Log in Visit https://support.boldgroup.com Enter your Username and Password Home Page The Home Page allows you to: Submit a case View your cases and status via  “MY CASES” tab View Bold Group S...
  4. SedonaOffice - How To: Top Ten Master Account Tips

  5. FireNspec Product Sheet

  6. SedonaOffice 6.2.0.19 Rev 2 Hotfix (January 2025)

  7. Adding Level 2 Credit Card Processing

    To add Level 2 Credit Cards for processing, follow the steps below. Navigate to the Customer Payment Methods screen > Credit Cards Tab. Next to Procurement Code , enter 17-characters (letters and numbers). Next to P-Card Allowed ...
  8. SedonaWeb/SedonaAPI 2.0 v1.49.0 (January 2025)

  9. SedonaOffice 6.2.0.19 (January 2025)

  10. SedonaOffice Point of Sale (POS) Reference Guide

    The SedonaOffice Point of Sale (POS) Reference Guide can be found Here .